Upgrading to new passengers reservations system

Posted on 24.05.2017

Malaysia Airlines will upgrade to a new passengers reservation system on June 10 and 11, causing ticket purchases and changes not available during the period.

The outage is expected from 9 pm on Saturday until Sunday and services will resume in stages from 6 am on Sunday. The normal flight schedule would not be affected during the transition.

It will be necessary for the airline to temporarily suspend certain customer-facing technology, which includes ticket bookings and changes across all channels (internet, mobile, call centre, ticket counter, and travel agents.)

The new technology will replace the current system and this refresh enables Malaysia Airlines to serve its passengers better.

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